If for any reason you are dissatisfied with your purchase, please let us know within 14 days of receiving your order and you may return any UNOPENED AND UNUSED products at your expense. If you receive damaged merchandise, please retain the box, packaging & all contents. Damages must be documented with pictures. We are unable to cover the cost of return shipping or refund your original shipping charges. Items must be repackaged with care and secured to avoid damage in transit. Products must be received in our office without damage. We will issue a credit on your original form of payment for any UNOPENED AND UNUSED product. Please include your name & order #. See return instructions that were included in your package. If a mistake was made on our part we will remedy the mistake. Please contact our office either at info@carenproducts.com or 800-626-6272.